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10 Shopping Hacks For Every Indigo Shopper

indigo return policy
PC: Bryan Anselm for The New York Times

Every Indigo shopper has to know about these tips and tricks about Indigo, Canada’s biggest bookstore. Indigo bookstores are located in most of Canada’s cities. With hidden offers and amazing savings, we’ve listed some shopping hacks to make your experience even more satisfactory.  Whether you live in Calgary or Winnipeg, these hacks will work for you.

10 Shopping Hacks For Every Indigo Shopper

Indigo’s Plum Rewards and Savings  

Most shoppers love Indigo’s “Plum Rewards” loyalty program. Even though the Plum Rewards program doesn’t offer a merchandise discount, Indigo’s iRewards program does! If you just pay a $35 annual fee, iRewards members can benefit with savings on books, toys, magazines and home decor. The ($30) iRewards memberships are available for teachers and senior citizens. 

Bonus Rewards

So, if you want to rack up your Plum Rewards points you can easily do that by downloading the Indigo App. Now you could also easily earn 10 bonus points for writing a product review and earn 1 bonus point for rating any recommendation. On the website, go to ‘My Offers’ to view the promotions curated just for you.

More Than Just a Bookstore

PC: Bryan Anselm for The New York Times

Most shoppers that enter Indigo are constantly impressed by the widening variety of lifestyle products, from cosmetics to bath accessories to table linens. Indigo is a one-stop shop for more than just books, making gift buying a breeze when you’re in a time crunch! 

“I went into Indigo today to purchase a study book for Mathematics 31 and was treated with the best service. Everyone working there was more than delighted to help and seemed to all love their jobs. The environment was very uplifting and positive.”

Sit Back and Relax

At Indigo you can spend what feels like hours inside this store, either sitting in a cozy corner checking out a new book all the way to checking out the fitness accessories in the tech department. So please try checking out Indigo’s first cultural department store in CF Sherway Gardens to explore way more than just books.

“Cross-merchandising is Retail 101, and it’s hard to do in a typical bookstore,” revealed Peter Hildick-Smith,who is the president of the Codex Group, which analyzes the book industry. “Indigo found a way to create an extra aura around the book-buying experience, by creating a physical extension of what you’re reading about.”

Easy Returns at Indigo

Indigo’s return policy – it’s super easy. When you go to a new restaurant, sometimes what you order doesn’t meet your expectations and the same thing can happen with shopping online. So, keep reading for the easy tips on Indigo’s return policy when you just weren’t feeling what you bought. 

Indigo has a flexible 14-day return policy. Even without a receipt, customers find the store associates to be very helpful and patient in processing returns or store credit for an items’ value, so long as it’s in a resalable condition. Whenever possible, do try to return online orders in-store to avoid the cost of return shipping with Canada Post. Most items may be returned for a full refund up to 30 days from the shipping date. You have 2 options for free returns:


Bring the item(s) and the packing slip to any store and Indigo will be happy to apply the refund to your original payment card or online account.


Follow these 3 easy steps to return your item(s) through Canada Post.

  1. Sign into your Account Centre, visit your order history and view the order you wish to return. Select ‘request a return’. If you purchased as a guest, use the guest order lookup tool.
indigo return policy
PC: Indigo Website
  1. Print the return label and attach it to the outside of your parcel.
indigo return policy
PC: Indigo Website
  1. Bring your parcel to any Canada Post outlet. Items with Indigo’s return label to ship free.
indigo return policy
PC: Indigo Website

Can you return an Indigo gift card?

Yes. Firstly to return the gift, please bring your item(s) in their original condition, along with the packing slip that came with your gift to any Chapters, Indigo or Coles retail store. You’ll receive an Indigo Gift Card equal to the value of your gift, redeemable online or at any of our retail locations. 

Can you return Indigo at Coles?

Please bring the item(s) and the packing slip to any store and they will try to apply the refund to your original payment card or online account.

Share Your Wish List

Make yourself a wish list online at Indigo, it’s like a wedding registry that you can share too. With a wish list, easily add items online to your Indigo Wish List in anticipation of a special occasion like a birthday, holiday, or housewarming. 

Free In-Store Events

Indigo offers benefits while shopping in-store such as exclusive author appearances and book signings to children’s activities. To learn more about these valuable events, subscribe to Indigo’s e-newsletter and their social media channels for cool announcements.

Get Paid to Shop at Indigo

Shopping online through affiliate sites like Ebates and AIR MILES Shops can help you save more. If you don’t want to head out to make a trip to an Indigo store, why not make your purchase online from the comfort of your home and reap some additional perks like cash back or Air Miles points?

Compare Your Prices

Price comparison is a smart trick to have up your sleeve while shopping. Use your smartphone’s amazon app (equipped with a barcode scanner,) to make sure that you’re getting the best possible price on books, stationery, and tech items at Indigo. 

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