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Shein Canada: FAQs and Shopping in Canada

Shein Canada

Shein is a Chinese e-retailer. Shein is well known on Youtube, you will find a ton of videos and hauls. Most of the clothes and accessories are inexpensive on the Shein website! However, some categories, like sweaters, seem to have similar prices to Forever 21. Don’t expect the highest of qualities and buy things that have good ratings on the website. Coupons codes are very easy to find on the internet. They also always have sales and codes going on. 

Shein Canada: Most Frequently Asked Queries in Canada

Is Shein available in Canada?

One reviewer from Montreal states that for Canada, the Shein shipping is free for orders over 65$ and 6.60$ for orders less than 60$. The delay is between 2 and 12 days. They offer express shipping for orders over 126$. Otherwise, you have to pay 26$ for orders less than 126$. The delay is between 4 and 7 days. 

One big issue she faced was the fact that she had to pay duties: 30$. Before ordering, she even checked the FAQ section and noticed that no duties would be charged. Upon contacting the customer service, they said that since she chose to express shipping, duties could be applied. The refund they offered was only 15$. 

Note from Shein’s website: Due to the outbreak of COVID-19, the government has strengthened the supervision of many areas, including the shipping Express industry, this may cause some delays in your package delivery. And parcel volume is overloaded now, it will need 13-15 days for delivery after orders being shipped out. Wish your kindly understanding.

How long does Shein take to ship to Ontario?

How long does it take for my order to ship? When you place an order with SHEIN we will have to process the order first. Processing usually takes 1-3 business days. Shipping time will be 6-8 working days by standard shipping and 2-4 working days by express shipping.

How fast does Shein ship Canada?

Expect to wait 16 business days MAXIMUM for a standard order.

Most people based in Canada have never felt like shipping was an issue with SHEIN.  Some influencers even order 20 SHEIN outfits for one video!  The logistics of gathering these pieces must have been difficult enough as it is, but there have never been unforeseeable problems. 

Who delivers Shein packages in Canada?

SHEIN packages are delivered by Aramex, fetchr or naqel. Normally the delivery period takes 5 to 8 working days, for some cities the delivery period may vary. Shipping at Ramadan and Black Friday may take longer than the 3 to 7 days. Shein tries their best to ship and deliver packages as soon as possible.

Does Shein ship with Canada Post?

One customer used DHL. But it will change depending on how much weight and express shipping options.

Shein changed their shipping company from Canada Post to DHL and people ended up paying customs and fees. One has a total of $250, but instead had to pay $38 more in order to receive my package.

Real Shein Canada returns experiences from customers during COVID: 

“I issued a return but my problems were minimal! I sent out my return package, and 2 months later it was still in transit to their facility. So i contacted shein using their online chat and they immediately processed my refund even though they hadn’t received the return package yet”. 

“I HAVE BEEN TRYING TO MAKE CONTACT WITH SOMEONE ABOUT MY ORDER ABOUT THE RETURN LABEL THAT I HAVE NOT BEEN ABLE TO PRINT. EVERYWHERE YOU ARE SUPPOSED TO BE ABLE TO REACH THEM, YOU CAN’T‼️ IT IS A ROBOT OR A COMPUTER GENERATED ANSWER ‼️ I AM NOT A HAPPY CUSTOMER RIGHT ABOUT NOW‼️‼️ SOMEONE NEEDS TO RESPOND TO ME AT LEAST FROM ONE OF THE SEVERAL DIFFERENT EMAILS, MESSAGES THAT I HAVE SENT‼️‼” 

“Yeah, I ordered from SHEIN but I understand the processing time is slow, especially this time of COVID-19. Try to create a ticket. They will surely reply in 24 hours”. 

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